1. Trial & Subscription Terms

Trial availability, duration and features are disclosed at signup. Paid plans are billed monthly in South African Rand through Paystack and renew automatically until cancelled. The applicable price and recurring payment terms are disclosed before you authorise payment.

2. Cancellation

You may cancel future renewals by emailing onenzerostudio@gmail.com. Include your business name and registered email. We aim to process requests within two business days; the date and time of receipt determine whether notice was given before renewal.

Cancellation takes effect at the end of the paid billing period, with paid access continuing until then, unless immediate termination or a refund is agreed. We will confirm the effective date. Any renewal charged after timely cancellation notice will be refunded.

3. Refund Entitlement

Subject to applicable statutory rights, unused subscription time and changes of mind do not ordinarily qualify for refunds. Confirmed duplicate charges, billing errors and renewals charged after timely cancellation will be refunded. Failure to supply the agreed service will be remedied as required by law, including a full or proportionate refund where applicable.

Report suspected unauthorised payments promptly to us and your bank. Such claims will be investigated with the payment provider.

4. Refund Procedure

Submit requests to onenzerostudio@gmail.com with your business name, registered email, payment date, amount, transaction reference and reason. Do not disclose passwords or full card details.

We aim to respond within two business days and initiate approved refunds within five business days, without extending any statutory deadline. Refunds normally use the original payment method; bank processing times vary. Please report issues promptly, without prejudice to applicable legal time limits.

5. Failed Payments & Account Data

Failed renewal payments may result in suspension of paid features. Payment failure does not constitute cancellation. Subscription cancellation is distinct from account deletion and does not guarantee indefinite data retention or read-only access. Contact us before paid access ends regarding a copy of your records, retention or deletion.

6. Statutory Rights

Nothing in this policy excludes or restricts rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, where applicable. A free trial does not waive statutory rights.

Where the statutory cooling-off right for electronic services applies, cancellation is permitted without reason or penalty within seven days of concluding the agreement, with the required refund payable within 30 days of cancellation. Statutory exceptions apply, including certain services commenced with the consumer's consent during that period.

7. Amendments

Revisions will be published with an updated date and will not retrospectively diminish accrued rights. Any notice or consent required by law will be provided or obtained.

8. Service Provider & Contact

ONENZERO STUDIO

onenzerostudio@gmail.com

Legal operator: Sibusiso Ngcana, trading as ONENZERO STUDIO, a sole proprietorship in South Africa.